Privacy Policy
This Privacy Policy (the “Policy”) applies to the collection, use and disclosure of an individual customer’s Personal Data (hereinafter defined) arising from goods and/or services offered by BSKIN Pte Ltd.
1. What information do we collect?
1.1. We collect information from you when you register on our site, place an order or subscribe to our newsletter.
1.2. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
2. What do we use your information for?
2.1 Any of the information we collect from you may be used in one of the following ways:
2.1.1. To personalize your experience (your information helps us to better respond to your individual needs)
2.1.2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
2.1.3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
2.1.4. To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
2.1.5. To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order).
3. How do we protect your information?
3.1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
3.2. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
3.3. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
4. Do we use cookies?
4.1. Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
4.2. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.
4.3. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
5. Do we disclose any information to outside parties?
5.1. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
6. Third party links
6.1. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
7. Personal Data Protection Act (Singapore)
7.1. By using this site, you agree to allow us to collect or use your information in an appropriate manner in accordance to the Personal Data Protection Act of Singapore.
8. Online Privacy Policy Only
8.1. This online privacy policy applies only to information collected through our website and not to information collected offline.
9. Terms and Conditions
9.1. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
10. Your Consent
10.1. By using our site, you consent to our website’s Privacy Policy.
11. Changes to our Privacy Policy
11.1. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
12. Contacting Us
12.1. If there are any questions regarding this Privacy Policy you may contact us using the contact form.
Shipping & Delivery
Where does B/SKIN ship to?
We are able to ship worldwide with the exception of Indonesia.
If you wish to have our products shipped to Indonesia, please make a purchase from https://www.hdistore.com/.
How much does shipping costs?
We're pleased to offer free shipping, with minimum spend, to the following countries:
- Singapore - free for orders S$50 (nett) and above
- Malaysia - Free shipping for orders RM100 and above, a flat rate of RM10 for orders below RM100.
- Philippines - free for orders Php5000 and above, a flat rate of Php100 for orders below Php5000
- Other Asia countries, Australia and New Zealand - free for orders S$250 (nett) and above
- Europe, United Kingdom, United States and Canada - free for orders S$300 (nett) and above
- For other countries, shipping is possible but do note that shipping charge is at least S$60.
In general, shipping fees will be calculated upon checkout and depend on your shipping address as well as the total weight of your order. Our system will calculate the shipping fees for you before you confirm and make payment for your order. For international shipping, customer is responsible for applicable customs fees, taxes, or duties associated with your order. Shipping fees do not cover these charges.
For Singapore orders, a flat rate of S$5 will be charged for orders below S$50 (nett).
Surcharge of S$10 applies for *restricted areas and S$30 for Jurong Island. Do note this surcharge will still be applied even if the minimum spend for free shipping is reached.
*Restricted areas in Singapore include Sentosa, selected Universities, Polytechnics, F1 Restricted Area, Hospitals, Outlaying areas (postal code starting with 69,70,71), Airports, Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Shipyards, Woodlands & Tuas Checkpoints.
How long does shipping take?
B/SKIN is not operational on weekends and Singapore's public holidays.
Upon receiving your order, we will pack and ship your products within 2 working days.
For deliveries within Singapore, you should receive them within 3 working days.
If you're in Malaysia or Philippines, you'll receive a notification informing you about your delivery details so you can track your parcel and monitor delivery.
For international orders, you will receive an email within 2 working days with a tracking number so you can track your parcel and monitor delivery. The speed of delivery will depend on your shipping address and the customs clearance in your country.
Returns & Exchanges
Can I return or exchange my B/SKIN product?
B/SKIN products are manufactured in the most stringent conditions at our Korean laboratories. However, in the rare chance that you wish to return or exchange your B/SKIN product, please contact us at customercare_sg@bskin.com within 14 days from the date of purchase and we will assist you with the process. Please note that B/SKIN beauty devices are not eligible for returns or exchanges*.
You'll be required to return the unopened and unused product with proof of purchase, and we will provide an exchange or refund you the full amount of your purchase, excluding shipping charges and any discounts applied. If you redeemed any B/SKIN points when purchasing the item, we will reinstate those points. However, any B/SKIN points earned from purchasing the item will be deducted. Any form of B/SKIN coupons, discount codes or promotional codes used on the returned product will not be returned or refunded.
Exchanges are limited to the same item only.
Please note that you'll be responsible for return shipping charges. We highly recommend that you use a traceable delivery service when shipping the product. We will not be able to make any refund if we do not receive the return product.
Products must have been purchased directly from www.bskin.com. We cannot process requests for returns or exchanges for B/SKIN products purchased on other platforms, centres or outlets.
What can I do if there are errors in my order?
We're sorry for our oversight! Please send us an email at customercare_sg@bskin.com with the details and we will get this sorted for you.
Product Information
Where are B/SKIN products made?
All B/SKIN products are formulated and manufactured in Korea.
How do I know if a B/SKIN product is suitable for me?
We have indicated suitability for the various skin types on each product listing. Alternatively, you can also contact us on Instagram (@bskin_asia) or drop us an email at customercare_sg@bskin.comto customise a regime suited to your skin type and skin concerns. We’re always happy to provide no-obligation skin consultation to help you find products that would work best for you.
Are B/SKIN products tested on animals?
We do not test any of our products on animals. We also have a commitment from our factories that they too will not use any ingredients in our BSKIN formulations that have been tested on animals.
Are B/SKIN products vegan?
Our products are not vegan as majority contain bee actives. However, we do harvest all our bee ingredients sustainably to ensure our bees are always kept happy.
Can I use B/SKIN while pregnant or breastfeeding?
Our products are all formulated using the highest quality natural ingredients. They’re also free from harmful ingredients and chemical preservatives such as phenoxyethanol and parabens. So yes, they are absolutely suitable for nursing mothers and mothers-to-be!
However, for your peace of mind, we would still recommend you go through the full ingredients list of each product which you can find on our individual product listings or get clearance from your OBGYN.
How long of a shelf life do B/SKIN products have?
All our products have a minimum of one and a half years before expiry. Once you’ve opened our products, do take note that there are limits on how long you should continue using them. Look for the little open jar symbol on our product label, which should have a number and an “M” on it. For example, a symbol with “12M” on it means you should dispose of the product 12 months after you’ve opened it.
Experience B/SKIN
Where can I try B/SKIN products in person?
While B/SKIN is a fully online brand, you may contact our office via Whatsapp +65 8424 4676 or call us at +65 6273 9277 to schedule an appointment and experience our products in person.