FAQ

We are able to ship worldwide with the exception of Indonesia. 

If you wish to have our products shipped to Indonesia, please make a purchase from https://www.hdistore.com/. 

We're pleased to offer free shipping, with minimum spend, to the following countries:

• Singapore - free for orders S$50 (nett) and above
• Malaysia - free for all orders
• Philippines - free for orders Php5000 and above, a flat rate of Php100 for orders below Php5000
• Other Asia countries, Australia and New Zealand - free for orders S$250 (nett) and above
• Europe, United Kingdom, United States and Canada  - free for orders S$300 (nett) and above
• For other countries, shipping is possible but do note that shipping charge is at least S$60.

In general, shipping fees will be calculated upon checkout and depend on your shipping address as well as the total weight of your order. Our system will calculate the shipping fees for you before you confirm and make payment for your order. For international shipping, customer is responsible for applicable customs fees, taxes, or duties associated with your order. Shipping fees do not cover these charges.

For Singapore orders, a flat rate of S$5 will be charged for orders below S$50 (nett).

Surcharge of S$10 applies for *restricted areas and S$30 for Jurong Island. Do note this surcharge will still be applied even if the minimum spend for free shipping is reached.

*Restricted areas in Singapore include Sentosa, selected Universities, Polytechnics, F1 Restricted Area, Hospitals, Outlaying areas (postal code starting with 69,70,71), Airports, Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Shipyards, Woodlands & Tuas Checkpoints.

B/SKIN is not operational on weekends and Singapore's public holidays.

Upon receiving your order, we will pack and ship your products within 2 working days.

For deliveries within Singapore, you should receive them within 3 working days.

If you're in Malaysia or Philippines, you'll receive a notification informing you about your delivery details so you can track your parcel and monitor delivery.

For international orders, you will receive an email within 2 working days with a tracking number so you can track your parcel and monitor delivery. The speed of delivery will depend on your shipping address and the customs clearance in your country. 

B/SKIN products are manufactured in the most stringent conditions at our Korean laboratories. However, in the rare chance that you wish to return or exchange your B/SKIN product, please contact us at customercare_sg@bskin.com within 14 days from the date of purchase and we will assist you with the process. Please note that B/SKIN beauty devices are not eligible for returns or exchanges*.

You'll be required to return the unopened and unused product with proof of purchase, and we will provide an exchange or refund you the full amount of your purchase, excluding shipping charges and any discounts applied. If you redeemed any B/SKIN points when purchasing the item, we will reinstate those points. However, any B/SKIN points earned from purchasing the item will be deducted. Any form of B/SKIN coupons, discount codes or promotional codes used on the returned product will not be returned or refunded.

Exchanges are limited to the same item only. 

Please note that you'll be responsible for return shipping charges. We highly recommend that you use a traceable delivery service when shipping the product. We will not be able to make any refund if we do not receive the return product. 

Products must have been purchased directly from www.bskin.com. We cannot process requests for returns or exchanges for B/SKIN products purchased on other platforms, centres or outlets. 

We're sorry for our oversight! Please send us an email at customercare_sg@bskin.com with the details and we will get this sorted for you. 

All B/SKIN products are formulated and manufactured in Korea.

We have indicated suitability for the various skin types on each product listing. Alternatively, you can also contact us on Instagram (@bskin_asia) or drop us an email at customercare_sg@bskin.comto customise a regime suited to your skin type and skin concerns. We’re always happy to provide no-obligation skin consultation to help you find products that would work best for you.

We do not test any of our products on animals. We also have a commitment from our factories that they too will not use any ingredients in our BSKIN formulations that have been tested on animals.

Our products are not vegan as majority contain bee actives. However, we do harvest all our bee ingredients sustainably to ensure our bees are always kept happy.

Our products are all formulated using the highest quality natural ingredients. They’re also free from harmful ingredients and chemical preservatives such as phenoxyethanol and parabens. So yes, they are absolutely suitable for nursing mothers and mothers-to-be!

However, for your peace of mind, we would still recommend you go through the full ingredients list of each product which you can find on our individual product listings or get clearance from your OBGYN.

All our products have a minimum of one and a half years before expiry. Once you’ve opened our products, do take note that there are limits on how long you should continue using them. Look for the little open jar symbol on our product label, which should have a number and an “M” on it. For example, a symbol with “12M” on it means you should dispose of the product 12 months after you’ve opened it.

While B/SKIN is a fully online brand, you may contact our office via Whatsapp +65 8424 4676 or call us at +65 6273 9277 to schedule an appointment and experience our products in person.